- Category Group:
- Customer Service Categories
- Category:
- Award for Innovation in Crisis Response in Customer Service - Government
- Organization Name:
- DHN
- Organization Description:
Government Hospital
Improved ALOS, long-stay, and readmission outcomes through stronger case management. - Early multidisciplinary coordination and family engagement enhanced discharge flow. - Data-driven monitoring ensured accountability and sustained performance. - Aligned with ACO principles and strategic goals of Access & Value-Based Care for long-term sustainability