Customer Service Awards Categories

These categories recognize innovation in the management and practice of customer service since 1 July 2024.

Nominations that won in the 2026 edition of the awards may be resubmitted for consideration to the 2027 awards. If they have been updated with recent achievements, they may be resubmitted to the categories in which they won. If they have not been updated, they must be submitted to categories different from those in which they won.

Information to be submitted online for entries in these categories include
a. An essay of up to 3,500 characters describing the nominee’s innovative achievements since 1 July, 2024.
b. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

J01. Award for Innovation in Crisis Response in Customer Service
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J02. Award for Innovation in Customer Retention Strategy
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J03. Award for Innovation in Customer Self-Service (New for 2027)
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J04. Award for Innovation in Customer Service Management, Planning & Practice
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J05. Award for Innovation in Customer Service Transformation (New for 2027)
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J06. Award for the Innovative Use of Technology in Customer Service
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J07. Award for Most Innovative Contact Center of the Year
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries

J08. Award for Most Innovative Customer Service Department / Team of the Year
a. All Other Industries
b. Computer Industries
c. Financial Services Industries
d. Government
e. Non-Profit
f. Other Service Industries
g. Public Enterprise
h. Telecommunications Industries