Customer Service Category Winners

Listed here are the Gold, Silver, and Bronze Stevie® Award winners in these categories in the 2026 Middle East & North Africa Stevie® Awards. Those winners in attendance were celebrated on stage during the 7^th annual awards gala on Friday, 11 September in İstanbul, Türkiye. Learn more about the event here (opens in new tab).

Award for Innovation in Crisis Response in Customer Service - Government
GOLD STEVIE® WINNER
DHN, DMC, Saudi Arabia: DMC- Case Management framework - From Admission to Transition

Award for Innovation in Crisis Response in Customer Service - Non-Profit
GOLD STEVIE® WINNER
Charitable Society for Orphan Care in the Riyadh Region (Insan), Riyadh, Saudi Arabia: Customer Service

Award for Innovation in Crisis Response in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
Turkcell, İstanbul, Türkiye: Turkcell’s Pioneering Approach to Disaster- Resilient Procurement and Community Protection

Award for Innovation in Customer Retention Strategy - All Other Industries
GOLD STEVIE® WINNER
DHL Express Jordan, Amman City, Jordan: Turning Challenges into Loyalty Through Innovation

Award for Innovation in Customer Service Management, Planning & Practice - All Other Industries
GOLD STEVIE® WINNER
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Etihad Airways Innovation in Customer Service Management Planning & Practice

Award for Innovation in Customer Service Management, Planning & Practice - Government
GOLD STEVIE® WINNER
Abu Dhabi Housing Authority, Abu Dhabi, United Arab Emirates: Smart, Seamless, Supportive: Reinventing the Senior Citizens Exemption Journey
Qiwa-Takamol, Riyadh, Saudi Arabia: Qiwa Customer Service Transformation
SILVER STEVIE® WINNER
Federal Authority for Government Human Resources, Dubai, United Arab Emirates: FAHR-Customer Service Categories-Award for Innovation in Customer Service Management, Planning & Practice
GSTC - Riyadh - Saudi Arabia, Riyadh, Saudi Arabia: Hiyad Digital Litigation Journey Initiative
BRONZE STEVIE® WINNER
Creative City Fujairah - Media Free Zone, Fujairah, Merashid, United Arab Emirates: Excellence in Customer Service Management through Innovation and Digital Planning
DHN, DMC, Saudi Arabia: DMC - Reducing No-Show Rates in Clinics A Data-Driven Approach with Targeted Interventions
DHN, DMC, Saudi Arabia: DMC- Transforming Ambulatory Pharmaceutical Care Enhancing Digital Access Ensuring Patient Safety and Maximizing Operational Efficiency
DHN, DMC, Saudi Arabia: DMC-KKC Optimizing Vascular Access for Haemodialysis Patients in Kano Kidney Center at Dammam Medical Complex (1)
Federal Tax Authority, Abu Dhabi, United Arab Emirates: Live tax connect channel

Award for Innovation in Customer Service Management, Planning & Practice - Other Service Industries
GOLD STEVIE® WINNER
Samsung Electronics Saudi Arabia, Riyadh, Saudi Arabia: Innovation in Customer Service Management, Planning & Practice - Other Service Industries
SILVER STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer Footprint Center
DHL Express Bahrain, Manama, Bahrain: Best Day Every Day Customer Service Bahrain

Award for Innovation in Customer Service Management, Planning & Practice - Telecommunications Industries
GOLD STEVIE® WINNER
Ajman Chamber, Ajman, United Arab Emirates: From Process-Centric Services to Customer-Engineered Experiences Excellence in Innovation-Led Service Design

Award for Most Innovative Contact Center of the Year - Government
GOLD STEVIE® WINNER
Federal Tax Authority, Abu Dhabi, United Arab Emirates: Federal Tax Authority Call Center

Award for Most Innovative Contact Center of the Year - Other Service Industries
GOLD STEVIE® WINNER
Samsung Electronics Saudi Arabia, Riyadh, Saudi Arabia: Most Innovative Contact Center of the Year - Other Service Industries
BRONZE STEVIE® WINNER
DHL Express, Karachi, Sindh, Pakistan: Award for Most Innovative Contact Center of the Year - Other Service Industries

Award for Most Innovative Contact Center of the Year - Public Enterprise
GOLD STEVIE® WINNER
Systems limited & Parkin, Dubai, United Arab Emirates: Redefining Citizen Experience: Parkin’s AI-Enabled Service Transformation

Award for Most Innovative Customer Service Department/Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL EXPRESS, Kuwait, Kuwait: Powered by People, Perfected by Innovation

Award for Most Innovative Customer Service Department/Team of the Year - Government
GOLD STEVIE® WINNER
Qiwa-Takamol, Riyadh, Saudi Arabia: Qiwa Customer Service Transformation.
SILVER STEVIE® WINNER
Dubai Culture & Arts Authority, Dubai, United Arab Emirates: Customer Happiness Team
Hail Region Municipality, Hail, Hail, Saudi Arabia: Unified Smart Services: Towards a seamless digital experience for beneficiary

Award for Most Innovative Customer Service Department/Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer Footprint Center
SILVER STEVIE® WINNER
DHL Express, KARACHI, Sindh, Pakistan: Most Innovative Customer Service Department/Team of the Year - DHL Express Pakistan
DHL Express UAE, Dubai, United Arab Emirates: DHL Express UAE - Most Innovative Customer Service Department / Team of the Year

Award for the Innovative Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER
DHL Express, Doha, Qatar: Innovating Customer Service: A Technology- and Data-Driven Transformation
SILVER STEVIE® WINNER
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Etihad’s AI-Powered Service Transformation
FLO GROUP, Istanbul, Bagcilar, Türkiye: New Generation Customer Support Center
Güzel Enerji A.Ş, Istanbul, Türkiye: Club TotalEnergies - Redefining Fuel Retail Customer Service Through AI-Driven, Real-Time Engagement

Award for the Innovative Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
QNB Türkiye, Istanbul, SISLI, Türkiye: QNB - Q Digital Assistant
SILVER STEVIE® WINNER
SESTEK, Istanbul, MASLAK, Türkiye: AJMAN BANK ENHANCES CUSTOMER ENGAGEMENT WITH MENA’S FIRST AI BANKING AVATAR
VakıfBank, İstanbul, Türkiye: Fidem Mobile Digital Farming Application
BRONZE STEVIE® WINNER
VakıfBank, İstanbul, Türkiye: VB İZ Project

Award for the Innovative Use of Technology in Customer Service - Government
GOLD STEVIE® WINNER
Dubai Customs, Dubai, United Arab Emirates: Dubai Customs Innovative Use of Technology in Customer Service - Al Munasiq
SILVER STEVIE® WINNER
Abu Dhabi Housing Authority, Abu Dhabi, United Arab Emirates: “ISKAN One Stop Shop: A Revolutionary Digital Ecosystem Transforming Government Customer Service”
GPSSA, Abu Dhabi, United Arab Emirates: Sanad
GSTC - Riyadh - Saudi Arabia, Riyadh, Saudi Arabia: Remote Litigation for Detainees: Digital Access to Justice
Knowledge and Human Development Authority, Dubai, United Arab Emirates: Redesigning Education Customer Services Through Intelligent Digital Assistance
Roads And Transport Authority Dubai, United Arab Emirates: Hybrid and Smart customer happiness centers
BRONZE STEVIE® WINNER
Dubai Public Prosecution, Dubai, United Arab Emirates: Wasl Initiative

Award for the Innovative Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
CarrefourSA, Istanbul, Maltepe, Türkiye: Customer Footprint Center
SILVER STEVIE® WINNER
DHL Express, KARACHI, SINDH, Pakistan: Innovative Use of Technology in Customer Service - DHL Express Pakistan

Award for the Innovative Use of Technology in Customer Service - Public Enterprise
GOLD STEVIE® WINNER
Etihad Water and Electricity (EtihadWE), Ajman, United Arab Emirates: “Digital Excellence Unleashed: EtihadWE’s AI-Powered CX Transformation Revolutionizing Public Utility Customer Service”

Award for the Innovative Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
Tata Consultancy Services, Mumbai, Maharashtra, India: TCS accelerates stc’s digital transformation with Unified Streaming HUB for real-time intelligence