Award for Innovation in Human Resources Management, Planning & Practice

Al Dhafra Region Municipality is a government entity under the Department of Municipalities and Transport in Abu Dhabi. It is responsible for delivering municipal services across the cities of the Al Dhafra region, including Madinat Zayed, Al Mirfa, Liwa, Ghayathi, Sila, Dalma, and Ruwais.

The Al Dhafra Municipality is one of the government entities affiliated with the Department of Municipalities and Transport. It works to support urban development and provide municipal and digital services that contribute to enhancing the quality of life in line with Abu Dhabi's vision. The municipality is keen to communicate effectively with the community and involve it in decision-making, while adhering to the values of foresight, innovation, participation, positivity, and productivity.

In the context of digital transformation and changes in the modern work environment, the Al Dhafra Municipality has adopted innovative practices in human resource management that have made it a strategic partner in achieving institutional goals. The administration has focused on developing human resource planning methods using advanced data analysis systems, most notably Oracle Fusion Cloud and the Bayan platform, which have helped predict future skills and link recruitment plans to digital transformation. The municipality also adopted proactive workforce planning, big data analysis, and a competency system to measure the technical and behavioral capabilities of employees.

In the area of human resources practices, the municipality has adopted innovative solutions that include the use of artificial intelligence in screening candidates, conducting remote interviews, designing a digital onboarding experience for new employees, and moving to continuous data-driven performance evaluation and linking performance to strategic objectives. It has also provided digital platforms to track team productivity and analyze cognitive data, while enhancing training through e-learning, smart learning, and virtual reality simulations, with career paths designed to support employee development and well-being.In terms of recruitment technology, the municipality used an electronic CV system, a talent acquisition system based on intelligent data analysis, and a testing system to measure candidates' mental and analytical abilities. In terms of workforce planning, the municipality adopted the Oracle EPM system to manage financial plans, budgets, recruitment plans, promotions, and job succession.A job control system has also been developed to ensure that vacancies are available and that annual budgets are adhered to, in addition to the adoption of an integrated assessment mechanism through a competency system that includes self-assessment, verbal and numerical tests, personality tests, and English language tests.

The administration has prepared innovative training and development plans for 2025 covering all employee categories, which has contributed to increasing employee satisfaction and enhancing their ability to innovate and achieve institutional goals. Initiatives were also adopted to make employees happy and instill the values of happiness and quality of life in the work environment. In terms of digital human resources systems, the municipality implemented innovative projects including process automation using robots, the SMART ID system for printing employee cards, the SYMMETRY GATE system for managing entry and exit, and the system for printing employee cards, the SYMMETRY GATE system for managing entry and exit, and the SMART TIME system for managing attendance and shifts. I also used the Oracle Fusion system for all human resources operations, the Bayani system for data analysis, and the DMT platform for digital services, and the Adai system for performance management.>platform for digital services, and the "Adai" system for performance management.

Together, these innovations have contributed to increased operational efficiency, enhanced service quality, increased productivity, and higher employee satisfaction, making the Al Dhafra Municipality a leading model in institutional innovation and modern human resources management.